Policies and Information
Reading Symphony Orchestra Policies
If you find you cannot use one or more of your subscription tickets, consider donating them back to the RSO at least 48 hours prior to concert. If you are a subscriber, you may also exchange your tickets for another concert in your subscription series. To make an exchange, please call the RSO office at least 48 hours in advance of the concert you are unable to attend or the concert you are requesting tickets for, whichever is first.
Call: 610-373-7557
Groups of 10 or more are welcome!
Save 25% on any RSO Concert.
We would like your group to have an opportunity to join so many others enjoying a great night out at the Santander Performing Arts Center with the RSO.
A group generally consists of a minimum of 10 people. No other promotions or discounts may apply to the group rate.
Group sales orders will be filled in the order of which full payment is received and must be accompanied by full payment.
A handling fee will be applied to each group sale order. Tickets are subject to availability.
For additional information on group sales please contact the RSO office at 610-373-7557 or email tickets@readingsymphony.org.
Age eight is usually an appropriate age for children to come and enjoy an RSO concert. If a child has the ability to sit for the duration of the concert, they are welcome to attend.
Patrons that arrive late will be seated by ushers during an applause break. Patrons are asked to wait in the back of the theater until they are shown to their seats to be respectful of their fellow patrons as well as the musicians on stage.
Photography is not permitted during the concert itself, as it can be disruptive to the musicians and patrons, however prior to the concert you are welcome to take and post photos, particularly if you would like to “check-in” to the RSO concert or use the hashtag #readingsymphony on social media.
Santander Performing Arts Center Policies
If you believe you have lost a possession at the Santander Performing Arts Center, please call 610-898-7229 to see if it is in the lost and found. Please note that the Santander Performing Arts Center and the Reading Symphony Orchestra are not responsible for lost possessions.
Fans attending events at Santander Arena and Santander Performing Arts Center will be permitted to carry one clear plastic or vinyl bag that does not exceed 12”x6”x12”, or one clear drawstring bag not to exceed 12”x12”, or one, one-gallon clear plastic or zip-lock, resealable bag.
A small clutch no larger than 4.5” x 6.5” may also be carried in addition to one clear bag.
All other bags (backpacks, large purses, oversized tote or mesh bags, reusable grocer bags, drawstring bags, camera bag/binocular case, printed plastic bag, fany packs, or diaper bags) are strictly prohibited.
*An exception will be made to allow medical items that cannot be transported in a clear bag into the venue. Guests carrying medically necessary items or equipment will be required to have their bags or equipment inspected.
Patrons entering the Santander Performing Arts Center are subject to metal detectors as well as a bag search for security purposes.
Outside food and beverage is prohibited at the Santander Performing Arts Center. Please do not bring any bottles of water/juice/soda or any alcoholic beverage of any kind. All patrons found bringing outside food and beverage into the arena will be asked to return it to their vehicle or dispose of it in the trash.
Due to new security enhancements at the Santander Performing Arts Center will be discontinuing the use of the exterior smoking areas and guests will no longer be permitted to leave the building and re-enter to smoke.
The new rule will be strictly enforced at all events and prohibits the use of electronic “e-cigarettes” anywhere inside the facility.